General Conditions:

• Packages are subject to availability at the time of placing your request.
• Prices are quoted as per person in Egyptian Pounds (LE).
• Travco reserves the right to change the rate to offset any incidental increase in taxes or currency exchange rates.
• Packages exclude any other expenses which are not mentioned on ‘Price Includes’ section of the package.
• Packages exclude all personal consumption items (room service, mini-bar, laundry, telephone calls…etc).
• A mandatory City Tax applies in some destinations and is payable at the time of check out.
• Optional Tours listed prices are based on group departures, however individual requests can be arranged upon request, at different rates.

Payment Conditions:

• 30% from total amount to confirm your reservation.
• Remaining balance to be totally settled 45 days prior to departure date.

Cancellation & No Show:

• As an authorized agent, Travco Holidays exerts utmost effort to thoroughly revise and ensure the requisite documents are available at the time of submitting applications to the embassy to minimize chances of rejection due to incorrect or inadequate submission of visa documents.
• Do note however that VISA decision is at the sole discretion of the embassy with no liability on Travco.
• The processing time is indicated as a reference however in some exceptional cases it could take longer.
• Visa applications must be lodged at least 15 calendar days before the intended visit and cannot be lodged earlier than three months before the start of the intended visit
• Please note that procedures and fees could change

Feedback and Complaints:

• General complaints –if any– need to be delivered no later than 7 working days following your return date.
• Complaints relating to the undesired level of services provided at the destination must be done on the spot.
• Your feedback is very important to us so kindly take a few moments to fill out your “guest comment form” upon your return. For your convenience we have provided several means of delivery so kindly use the channel that best suits you:
  • Email to holidays@travco.com.
  • Filling in the Customer Feedback Form provided with your travel documents and dropping it of at the branch.
  • Fill it out and submit it online